Concerto Software

Libretto has provided strategic writing services to Concerto Software since 1993, when this leading developer of customer interaction management solutions was known as Davox Corporation. Our contributions over the years have spanned dozens of projects, including product brochures, data sheets, case studies, white papers, and annual reports.

For the company’s 2002 annual report, Libretto worked with Concerto Software’s executive team to effectively position and articulate the successful transition from Davox to the new entity by focusing on the launch of its flagship product, EnsemblePro™; its four consecutive quarters of income and revenue growth during the year; and a joint venture with a Chinese conglomerate. Working with our creative partner, Dickinson Associates, we linked these developments under the theme “Multiple Strengths. Singular Focus.”

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